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Sales / Chat Team Management & Support

We're reviewing how well the sales team is being supported and managed. Please answer honestly based on your actual day-to-day experience. The goal is to identify what is working well and what we can improve.

Please answer honestly based on your actual experience. Your feedback helps us find where management is working well and where more support is needed.

About you

What is your current role?
Which team do you currently work on?

Pick your team first and these two will fill in.

1How often do you communicate directly with your supervisor?

2How often does your supervisor have a scheduled meeting, coaching session, or check-in with you?

3When you need help during a shift, how quickly can you normally get support from your supervisor?

4How supported do you feel by your supervisor overall?

1 — Not supported at all
5 — Extremely supported

5Does your supervisor regularly review your chats/sales and give you useful feedback or coaching?

6When you receive feedback, does it actually help you improve your chats and sales?

7How clear are the sales instructions, scripts, strategies, and expectations you are given?

1 — Very unclear
5 — Extremely clear

8How clear and easy to follow are the SOPs and training materials for the chat/sales system?

9When sales strategies, scripts, pricing, offers, or procedures change, are the changes clearly communicated?

10Do you feel you have enough training and information to handle difficult customers, objections, and different sales situations?

11What is one thing your supervisor does well?Optional

12What is one thing your supervisor could improve?Optional

13What is one thing management could change that would help you perform better or make more sales?Optional

14Is there anything else about the chat system, sales process, training, management, or team that you think we should know?Optional

0 of 10 rated questions answered
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